FAQ
Answers to the most frequently asked questions at krikya
From opening an account to device issues, withdrawal rules, cricket betting and identity verification — this page brings together detailed answers to everything players ask about most at krikya. Choose your question and get an answer right away.
Device and technical issues
krikya runs smoothly on both Android and iOS mobile operating systems, as well as any modern desktop browser. Whether you use Chrome, Firefox, Safari or Edge, the site works fully on all of them. It displays in a responsive layout on smartphones, tablets and computers, so no separate setup is needed.
Both the krikya Android (APK) and iOS apps are available through official channels. For the latest app information, visit the krikya App page, where you will find the correct installation steps and the most recent version. Avoid downloading from any third-party sources, as they are not safe.
Accumulated browser cache and cookies can slow down krikya and other sites. In Chrome, go to Settings → Privacy and security → Clear browsing data, tick Cached images and files and Cookies, then press "Clear data". Refreshing the page after that usually fixes the problem. On mobile, go to your browser app's Settings and clear the cache data in the same way.
On Android, open krikya in Chrome, tap the three-dot menu at the top right and select "Add to Home screen" — then confirm the name and tap "Add". On iPhone or iPad, open krikya in Safari, tap the share icon at the bottom, then select "Add to Home Screen" and save. This lets you open the site directly from your home screen, just like an app.
Yes, krikya's full game collection — slots, live casino, fishing games and sports betting — is available in the mobile browser. You can browse the list of slot games on the krikya Slots page. You can log in and start playing directly via Chrome or Safari without a separate app, but make sure you have a stable internet connection.
This issue is usually caused by a weak internet connection, an outdated browser or browser extensions. First, check your Wi-Fi or mobile data connection. Update your browser and try temporarily disabling any VPN or ad-blocker extensions. If the problem continues, read the guide on the krikya login page or get help via live chat.
Withdrawal questions
The minimum withdrawal amount at krikya is ৳500. You can withdraw this amount or more via bKash, Nagad, Rocket, Upay or bank transfer. If your account balance is below ৳500, that particular request will not be processed; in that case, play a little more to increase your balance and try again.
Yes. For the krikya welcome bonus, a wagering requirement must be met before the bonus amount can be withdrawn — you must place bets totalling 20 times the bonus amount. For example, if you deposit ৳1,000 you receive a ৳1,000 bonus, giving a total balance of ৳2,000; to withdraw the bonus you must complete ৳1,000 × 20 = ৳20,000 in bets. Until the wagering is complete, only the original deposit portion can be withdrawn.
Yes, to withdraw at krikya you must use a mobile banking wallet (bKash, Nagad, Rocket or Upay) or bank account registered in your own name. Withdrawing to an account in someone else's name is not possible. This is in place to protect your funds. If an account has not been verified, the withdrawal may be held.
A standard withdrawal at krikya is processed within 30 minutes to 3 hours, and this applies to bKash, Nagad, Rocket and Upay alike. Bank transfer requests also begin processing within the same timeframe. If KYC verification is complete and no additional review is needed, you will generally receive your funds faster.
krikya's withdrawal service is active 24 hours a day, 7 days a week. You can submit a request at 2 AM or at any time on a Friday, and the processing time remains the same — 30 minutes to 3 hours. If there is a delay for any reason, contact the 24/7 live chat for a quick resolution.
Cricket and sports betting
With decimal odds: stake × odds = total return. Example: if Team B's odds are 2.00, a ৳500 bet returns ৳500 × 2.00 = ৳1,000 — meaning ৳500 profit. If Team A's odds are 1.80, a ৳500 bet returns ৳900 (৳400 profit). If Team A wins, the ৳500 placed on Team B is lost. These odds are examples only — odds change continuously during live matches.
Yes, you can bet on BPL, IPL, the ICC T20 World Cup and Bangladesh Tigers international matches at krikya. Betting options are available on markets including match winner, top batter, total runs and others. The krikya cricket betting page has a full guide covering all cricket markets and betting options in detail.
If a match is cancelled or ends with no result, krikya generally voids that bet and returns the stake. However, rules may differ depending on the specific tournament or market. To read the full rules, see the sports betting section on the terms and conditions page, or confirm via live chat.
Yes, krikya offers live in-play betting. Odds change ball by ball during a match and new markets open as play progresses. In cricket, odds are updated after each over, giving you the chance to assess how the match is going before placing a bet. Quick decision-making is important in in-play betting because odds change rapidly.
In a multi bet, several selections are added to one bet slip and all the odds are multiplied together. Example: three selections with odds of 1.40, 1.60 and 1.70 combined give odds of 1.40 × 1.60 × 1.70 = 3.81 (approximately), meaning a ৳100 bet returns ৳381 — but only if all three selections win. If one loses, the entire ৳100 is lost.
Identity verification (KYC)
krikya may request identity verification at the time of your first withdrawal, for large withdrawal amounts, or if any unusual activity is noticed on the account. In some cases, a verification request may come shortly after the account is opened. Completing verification promptly means future withdrawals will be processed faster.
At krikya, a National ID card (NID) is generally accepted as the primary verification document. A passport or driving licence may also be acceptable. Verification is faster when the document photo is clear, taken in good lighting, and all details are legible. Blurry or damaged images may result in a request to resubmit.
If KYC is rejected, you will usually receive an email or notification stating the reason. The most common reasons are a blurry image or mismatched details. In that case, resubmit clear, correct photos. If you are unsure about the issue, get direct help from krikya's 24/7 live chat — the support team can assist in Bengali.
Identity verification (KYC) is essential for the security of your account. It ensures that only the actual account holder can make withdrawals and that no unauthorised person can access your funds. It also confirms that the 21+ age requirement is being met. Completing KYC is important for responsible gaming.
Generally, you can play games and make deposits right after opening an account. However, krikya may request identity verification at the time of withdrawal, and the withdrawal may be held until verification is complete. Completing KYC soon after you start playing means you can withdraw without any delays later on. Read more about account security on the responsible gaming page.
Didn't find your answer? Talk to us directly
This page brings together the most frequently asked questions. If you still cannot find a solution to your specific issue, or want to know something separate about your account, payments, games or betting — krikya's support team is available for you 24 hours a day, 7 days a week.
Support is available in both Bengali and English:
24/7 Live Chat
Email Support
Live chat is the fastest option — log in to the site and click the chat icon on any page to get started.