krikya Privacy Policy

We collect various types of information for account creation, use of services, and processing transactions on the krikya platform. These are listed by category below:

1.1 Identity information

• Full name and date of birth
• National ID or passport number (when identity verification is required)
• Email address and mobile number
• Residential address

1.2 Financial information

• Deposit and withdrawal transaction details
• Mobile banking numbers (bKash, Nagad, Rocket, Upay) and bank account details
• Transaction history and amounts

1.3 Technical information

• IP address, browser type and version
• Device type, operating system, and screen resolution
• Platform access times, session data, and cookie data

1.4 Behavioural information

• Gameplay history, betting patterns, and preferred game categories
• Time spent on the platform and click patterns
• Messages and complaints submitted to customer support

krikya does not collect your information for any improper purpose. There is a specific and lawful reason behind every piece of information collected. Our main purposes are described below:

2.1 Account management and identity verification

Personal information is used to create new accounts, verify logins, and ensure OTP-based security. Once identity verification is complete, you will be able to make deposits and withdrawals.

2.2 Processing financial transactions

The necessary financial information is stored to complete your deposits and withdrawals via bKash, Nagad, Rocket, Upay, or bank transfer. This information is essential for the minimum ৳500 deposit and ৳500 withdrawal.

2.3 Service improvement and personalisation

We analyse your gaming preferences and behavioural data to improve the platform experience. This information is also used to determine special benefits for VIP members, calculate cashback, and set bonus offers.

2.4 Security and fraud prevention

Technical and behavioural data is monitored to detect suspicious activity and protect your account from unauthorised access. Data is kept secure through SSL encryption and a multi-layer security system.

2.5 Fulfilling legal obligations

It is our legal responsibility to retain information under applicable law and present it to authorities when required. Information retained for this purpose is not used for marketing.

krikya follows industry-standard technology and practices to protect your information. The following measures are in continuous operation:

3.1 Encryption and secure connections

All data transmitted between you and our servers is encrypted using SSL (Secure Sockets Layer) technology. Every transaction — account creation, login, deposit, and withdrawal — is covered by this security layer.

3.2 Server security

Both physical and digital security is maintained at our data centres. Systems are kept up to date through regular security audits and vulnerability testing.

3.3 Data retention period

Your information is retained for as long as your account is active and for the period required to meet legal obligations related to our services. Even after account closure, some information may be retained for a set period due to legal obligations.

3.4 Employee access control

Only authorised employees whose work requires access to specific data may view that data. All employees are bound by strict confidentiality agreements.

krikya does not sell your personal information to third parties or transfer it for commercial purposes. However, information may be shared in the following limited circumstances:

4.1 Payment processors

The minimum necessary information is shared with the relevant payment gateway to complete transactions via bKash, Nagad, Rocket, Upay, and bank transfer. These partners operate under their own privacy policies.

4.2 Service providers

Service providers required for platform operations (such as technical support and analytics services) may use information only under contract and for limited purposes. They may not use your information for their own benefit.

4.3 Legal requirements

Relevant information may be provided to the appropriate authorities in response to a court order, a legitimate request from a government body, or a legal obligation. In such situations, krikya will endeavour to notify you as far as possible.

4.4 Business restructuring

In the event of a merger, acquisition, or transfer of business assets, user information may form part of the process. Should such a change occur, we will notify users in advance.

krikya uses cookies to run the platform effectively. Cookies are small text files stored on your device that help improve your experience.

5.1 Essential cookies

These are necessary for the core functions of the platform. They are used to maintain login sessions, verify security, and remember user preferences. These cannot be disabled.

5.2 Analytical cookies

These cookies are used to understand how users interact with the platform. This information is used to improve the service and does not directly identify any individual.

5.3 Managing cookies

You can control cookies from your browser settings. Please note, however, that disabling essential cookies may cause some services to not work properly.

krikya believes every user has specific rights over their own information. Your main rights are listed below:

6.1 Right to access information

You have the right to know what information krikya holds about you. Upon such a request, we will provide the information within a specified timeframe.

6.2 Right to correct information

If any information in your account is incorrect, you may request a correction. Some information can be updated directly from account settings, while in other cases you will need to contact customer support.

6.3 Right to delete information

In certain circumstances you may request the deletion of your personal information. However, we may be required to retain some information due to legal obligations or ongoing disputes.

6.4 Right to opt out of marketing communications

You may stop receiving promotional messages from us at any time. However, important service-related messages (such as transaction confirmations and security alerts) will continue to be sent.

To learn more about playing responsibly and protecting your information, read our Responsible Gaming guide, which also explains how to set account controls and limits.

krikya is strictly for individuals aged 21 or above. We do not knowingly collect any personal information from anyone under 21 or assist them in creating an account.

If you suspect that a minor is using our platform, please notify our support team immediately. If such an account is identified, we will close it without delay and delete any information collected.

Our servers and technical infrastructure may be located in different countries. As a result, your information may sometimes be processed or stored outside Bangladesh. In such cases, we ensure that adequate protection measures are in place at the destination.

All terms of this privacy policy remain applicable to international transfers, and it is our responsibility to maintain the security of your information.

Despite the highest level of precaution, if a security breach occurs and affects your information, krikya will act promptly.

• We will take technical action as soon as the incident is identified.
• Affected users will be notified as quickly as possible.
• The nature of the breach, its possible impact, and the steps to take will be communicated clearly.
• Relevant authorities will be notified as required by law.

krikya reserves the right to update this privacy policy when necessary. If significant changes are made, we will post a notice on the platform and inform registered users by email or mobile number.

A "Last updated" date is shown at the top of each policy. Continued use of the platform after a change indicates that you have agreed to the updated policy.

For answers to common questions, visit our FAQ section, which provides detailed answers to many questions about accounts, payments, and services.

If you have any questions about this privacy policy or wish to make a request regarding your information, please contact our support team. Assistance is available in Bengali and English via 24/7 live chat.

To contact us by email: [email protected]

To learn more about us, read our About Us page, which covers krikya's goals, range of services, and commitments.